Orders are processed and invoiced on the date of purchase, therefore you may be asked to withdraw from the purchase and cancel it after receiving the product, as provided by law in the consumer protection code:

Art. 49 – The consumer may withdraw from the purchase within 7 (seven) days from the date of purchase. act of receiving the product or service , whenever the contract for the supply of products and services occurs outside the commercial establishment, especially by telephone or internet.

(amount paid for return shipping is at the customer's expense.)

O Right to Repentance, ensured by Art.49, it is served when the customer cancels a purchase made on the internet and must be requested within 7 calendar days after receiving the merchandise. In other words, cancellation will only be carried out after receipt and within the stipulated deadline.

Therefore, in order for cancellation to be requested, it will be necessary to wait for receipt of the purchase within the period stipulated in our Shipping Policy and Delivery Time . Upon receipt and decision to withdraw, carefully read the Exchanges and Returns Policy .

O The first step towards your refund is to read the terms mentioned, communicate with our Customer Service (styltrap.br@gmail.com) in a timely manner, providing your full name and order number.

Orders that have been returned to the sender by the Post Office due to an incorrect address or failure to be picked up at the distribution center will not be refunded.

In these cases, the treatment taken is resending the product so that there is no harm to anyone involved. Contact must be made with SAC for procedural guidance.

For payments via credit card, the refund will be made upon reversal of the charge, which in most cases is not always immediate and can take up to two invoices so that you can have this issue resolved after we receive the product back.

If the purchase was made via Ticket or Pix The refund of the amount paid will be made via Bank Transfer or Pix as long as they belong to the buyer's CPF and cannot be made to other people such as family members or the spouse.